A magic piece of software that deserves a great rap!!! 🙂
There I was….on a client site ‘inbetween’ meetings (as best you get) and I got a
call from another client having a biztalk issue and needed some guidance. (sound familiar….family
members wanting remote phone support….)
So I was chatting to my beloved/dear client trying to sort out the issue. If
only I had a view of their screen….I thought 
I then ran some thoughts through my head…..Netmeeting….I could try and
get that going, but what about firewalls…the whole I’ll call you, no you call me
thing – it works, doesnt work….time consuming to set up etc. (you get the picture)
– I’m thinking this is gonna be at least a 30min phone call.
Then I remembered (as a MVP) I get a few offers each month of ‘use our product’ type
deals….and I remembered this one from Microsoft called ‘Tahiti‘
– sharing/collaboration tool. (not to be confused with the Tahitian – “Save the cheerleader….save
the World!”)
Now get this – from digging up the past email, clicking on a link, 3MB download, installing
and setting up a session, inviting the person at the end of my support call (via email,
or I could use IM). And then they doing a corresponding setup etc. 15minutes!!!!
15 minutes only!!!
And within that time I was seeing their screen, control of their screen AND
we had invited another techie to the session to help resolve their area of the problem.
So 3 people, all behind respective firewalls – collaboratively sharing etc.
SENSATIONAL!!!!! It really is a top top top (3 tops – must be good 🙂 application.
Well you can grab the application (which is now called SharedView)
from Microsoft
Connect – Shared View
And now the finally……..in 15 minutes…the sharing window!
(AND it’s the sort of app that if you’ve got running….people are GOING to stop by
your screen and think it’s the next SilverLight application!!)