BizTalk360 Customer Support — 2017 Achievement

This post was originally published here

The stats are in. Our continuous striving for improvement and dedication have resulted in some really positive numbers in BizTalk360 Customer Support. Here’s some statistics that we are happy to share. These statistics are taken from data provided by our customer support platform – Freshdesk.

• 5514 customer queries addressed in 2017
• Tickets ranging across technical support, licensing and sales enquiries
• The busiest month for the team was the month of May 2017. We received about 1300 support tickets.
• We managed to respond to 97% of the tickets and resolve 84% of the tickets within the SLA
• We resolved 73% of the tickets with just one response to the customer
• Our top performing support agent was Praveena Jayanarayanan
• We received support tickets on
  • Email
  • Support Portal
  • Feedback widget
• 86% of our customers rated our support as awesome and were happy with the support offered to them

What’s coming in 2018?

Here’s what is expected from BizTalk360 in 2018 –

1. Launch of two new products – Atomic Scope and Document360
2. INTEGRATE 2018 – June 4 – 6 at etc.Venues, 155 Bishopsgate, London. Registrations are open. Grab your tickets today.

Video

Here’s a short video on our customer support statistics.

Author: Rochelle Saldanha

Rochelle Saldanha is currently working in the Customer Support & Client Relationship Teams at BizTalk360. She loves travelling and watching movies. View all posts by Rochelle Saldanha