Enterprise Single Sign-On service hanging at startup

Home Page Forums BizTalk 2004 – BizTalk 2010 Enterprise Single Sign-On service hanging at startup

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    • #12666

      Hey everyone, I have run into an interesting problem which I can’t find
      a solution for. I am able to reproduce this problem on multiple
      machines. A little background, all the machines this is occurring on
      are running Windows XP with Service Pack 2. They are developer
      workstations.

      To the problem…
      After I get BizTalk Server 2004 installed, every time the computer
      reboots, it gets to the graphical part of the Windows login, but before
      the login box pops up, the box that says \”Applying local settings\”
      comes up, and it sits there for about 4 minutes. After that time has
      elapsed, the login box comes up and I am able to login. Checking my
      event log, I see this:

      Event Type: Error
      Event Source: Service Control Manager
      Event Category: None
      Event ID: 7022
      Date: 1/10/2006
      Time: 2:02:06 PM
      User: N/A
      Computer: XXXXX
      Description:
      The Enterprise Single Sign-On Service service hung on starting.

      For more information, see Help and Support Center at
      http://go.microsoft.com/fwlink/events.asp.

      and immediately after that entry I see this:
      Event Type: Error
      Event Source: Service Control Manager
      Event Category: None
      Event ID: 7001
      Date: 1/10/2006
      Time: 2:02:06 PM
      User: N/A
      Computer: XXXXX
      Description:
      The BizTalk Service BizTalk Group : BizTalkServerApplication service
      depends on the Enterprise Single Sign-On Service service which failed
      to start because of the following error:
      After starting, the service hung in a start-pending state.

      For more information, see Help and Support Center at
      http://go.microsoft.com/fwlink/events.asp.

      I’ve tried searching the internet, but the only things I have found on
      it say to apply fixes and BizTalk Service Pack 1. All of these
      machines are up to date. After I get logged in, BizTalk and the
      Enterprise Single Sign-On services are running. I’ve noticed that if I
      unplug my computer from the network and reboot, the login screen comes
      up right away.

      Anyone have any insight on what might be causing this problem?

      Thanks,
      Bob

    • #12667

      I’ve done more troubleshooting on this, and if I set the BizTalk
      Service BizTalk Group : BizTalkServerApplication to a manual startup,
      and leave the Enterprise Single Sign-On service set to automatic, then
      my login prompt comes up right away and the Enterprise Single Sign-On
      service doesn’t hang while starting. Any ideas on this?

      Bob

      • #12668

        I would assume all username and password are correct, because after the 4 or so minutes elapses, and I get logged in, both the Enterprise Single Sign-On Service and BizTalk Service are started. I’ve checked the dependicies for both services, and made sure that they are set to an automatic startup type.

        The BizTalk account has Logon as Service rights. This only appears to be happening on our Development workstations (Windows XP w/ SP2) because I’ve done a few installs on Windows Server 2003 and I have not seen this problem there.

        • #12669

          Is the user account and password correct?

          Does that user have logon as a service rights / correct permissions?

          Are all the other required services started?

          Sounds like a password / permission problem to me.

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