In biztalk 2004 we are receiving below error message. Could you kindly let us know why we are receiving this error and what should be done to rectify it.
<ResultMessage>An error occurred while processing the
message, refer to the details section for more information</ResultMessage>
Biztalk 2004 which we are using in between two ticketing tools, 1 is HPOVSD and another one is Remedy.
I am from HP and supporting Biztalk 2004.
The process is as below.
Service call is getting created from Remedy (ticketing tool) and that will come to Biztalk and Biztalk will send the transactions to HP OVSD. So once HP OVSD receives the transactions it will create a service call id in HPOVSD and sends acknowledgments to Biztalk and Biztalk send the xml to Remedy with the acknowledgment saying the call got created in OVSD. In acknowledgments there will be HP OVSD id, Including the Remedy ID.
So now few of the service calls which are created from Partner (here Remedy) are not acknowledged and ending up with above mentioned error. Instead of acknowledgments, we are seeing error.
So someone plzzzzzzzzz tell me what is the error mean and why it is getting generated here.
Is there anything related with HP OVSD web services? like not responding or something..i am not sure..but all the biztalk services are running fine.
Only acknowledgments are failing. Is this an issue with HPOVSD tool or Biztalk. it is happening with all partners, Like ROCKWELL, AGILENT, MERRYLYNCH, lots..
how to analyze and go further.